3 Red Flags That You Need a New Copier Provider | Platinum Copier Solutions

There are so many decisions required of you as a business owner. Some might seem insignificant, but each will have some impact on your ability to do your job. If you’re considering which copier provider to go with, or suspect the one you chose was a mistake, you’re not alone. Choosing the right copier provider is one of those decisions that might seem insignificant but can have a big impact on your business. Click To Tweet

Copier Provider

Whether you’re starting a new business or simply need to upgrade your office equipment, choosing the right provider is a big decision that can have lasting effects. When looking for the best copier and equipment provider, consider the following:

1) Difficult to Submit a Ticket

When your copier requires repair or maintenance, how do you submit a support ticket? If you have to call a 1-800 number and wait on hold, the experience can be impersonal and frustrating. Online support tickets are convenient, but if it takes days or even weeks to hear back from anyone, that convenience is useless.

2) No Print Management Services

Managing your printing and imaging can be costly and frustrating. Eliminate waste and free up resources related to printing with managed print services. This may include software that monitors toner usage, supply ordering and analytics. Critical information from your printers and copiers is collected and shared. This includes supply levels, page counts, usage, automated service alerts, and historical trending reports.

3) No Training

While most copiers are easy to use and user-friendly, they’re highly technical machines that do require initial training from a professional. If your copier provider installed the machine and then left you with an owner’s manual, that’s not the same as training! Your copier delivery team should perform setup, installation, and network connection services. They should then provide employee training to understand the various ways to use the machine.

The Right Support

Before you commit to a copier provider, find out a bit more about them. Read testimonials, ask for referrals and talk to past and current customers. Don’t go into a contract blind and you’ll be better equipped to make the right decision.

Contact Us to learn more about the best copier provider for your business.